Please DO NOT factory reset the device. To be done ONLY if instructed to by our support staff during troubleshooting.

If the device is factory reset, it may erase the information required and could inadvertently disrupt your service.

If for any reason this is done, and unable to self-setup you should contact support to assist in having the device configured.

Frequently Asked Support Questions

How do I test my current Internet Speed?
How to use Webmail to check email while away from home?

Q: How do I access Webmail?

A: Using our homepage (www.ody.ca), click 'Webmail'. Type in the username (without @ody.ca) and email password, then click 'Login'.


Q: Where did all my emails go?

A: If your email program retrieves the emails from our server they are no longer stored on the server and can not be viewed in Webmail


Q: I want to check my mail while I'm on vacation, how do I do that?

A: Make sure when leaving for vacation to close ALL email programs that access the server. Using Webmail you will be able to read any new mail that arrives while you are away.

How do I setup Email Forwarding / E-mail Auto-Response?

This information is to setup an auto-response message and optionally forward your incoming email to other addresses.

  • Open your browser and type 'www.ody.ca' in the address bar and hit the Enter key.
  • Click 'WebMail' from the left menu under Member Services.
  • Type in your Odynet email username and the password for this email address, then click the 'Login' button.
  • Click the 'Options' link across the top of the page, then choose 'Autoresponder / Mail Forwarding' option.
  • Check the option 'Enable auto-reply to sender' to enable the automatic response.
    • You can change the subject of the auto-reply email, as well as the response message that is returned to the sender.
    • Check the box 'Forward incoming messages to addresses listed below' to have messages automatically forwarded to a different address.
    • Enter the email address(es) you prefer the emails forwarded to (one email address per line).
  • Click the 'Submit' button to save settings.
How do I setup my POP3 E-mail Account?

Due to the amount of options available to manage emails across different devices, we have simplified our mail support. To find out how to add/modify mail accounts for your specific platform, please refer to the software developers website ie Microsoft, Samsung, Apple, etc.

All mail accounts are required to be setup as POP3 with the option to 'Leave mail on server' to be set not greater than 3 days (72 hours), if this is your only device with mail, you may disable this feature.

You will require the Odynet username and password to complete this process, if you do not have this information please contact us to retrieve it.

Some mail applications will ask for all the information on one page, others may ask for it in steps, please follow the software's directions to ensure it is filled correctly to avoid any issues

Once you have begun the add account in your mail program, use the following settings in the appropriate fields:
  • Incoming (POP3) Mail server: mail-in.ody.ca
  • Incoming Port: 110 (Optional)
  • Email: username@ody.ca
  • Username: username (without @ody.ca)
  • Password: (account password)

  • Outgoing (SMTP) Mail server: mail-out.ody.ca
  • Outgoing Port: 25 (Optional)
  • Uncheck/Disable any SSL options
    • If using iOS (Mac/iPhone/iPad) Please choose 'No' to use SSL when prompted.
Depending on the program, complete the process by choosing 'Save/Sign-in/Next/Done'.
How do I change my E-mail Password?

E-mail passwords for security cannot be changed remotely, please contact us directly to have this done by our staff @ 519-660-7777.

When choosing a password it is recommended to have a minimum of 8 characters, including but not limited to uppercase letters, lowercase letters, and numbers.

If preferred we can generate a new secure password or you may choose creating a secure one of your own.

You will need to know how to modify the account settings in your e-mail application to update the account with the new password.

Some mail applications will ask for all the information on one page, others may ask for it in steps, please follow the software's directions to ensure it is updated correctly to avoid any issues.

How do I setup my device to send E-mails Off-Network (Mobile Phone Accounts)?
These settings are required to successfully send e-mail via the Odynet server when not using an Odynet Internet service for example when traveling or when using a mobile device outside of WiFi.

You will require your Odynet username and password to complete this process, if you do not have this information please contact us to retrieve it.

Incoming settings remain the same as it already authenticates to check the inbox, you will only need to modify your outgoing or SMTP server settings, if setting up the account for the first time on the device, but will be using it 'off-network' please use these settings also.

  • Outgoing (SMTP) Mail server: mail-out.ody.ca
  • Outgoing Port: 587 (Optional)
  • Enable/Check - 'Outgoing server requires authentication'
  • Username: username@ody.ca
  • Password: (account password)
  • Uncheck/Disable any SSL options
    • If using iOS (Mac/iPhone/iPad) Please choose 'No' to use SSL when prompted.
Depending on the program, complete the process by choosing 'Save/Sign-in/Next/Done'.
How do I configure my Grandstream VoIP ATA Adapter?

Follow this procedure to properly setup the GrandStream HT701 VoIP ATA for use with Odynet.

    [ Access the VoIP Adapter configuration ]
    • Dial '***' then '02' when prompted 'Enter menu option', Note the IP address.
    • Open an Internet browser (IE/Edge, Firefox, Chrome or Safari) & navigate to that IP address i.e. 192.168.1.2.
    • You will be prompted for a password to login, Enter the default password 'admin'
    [ Configure Basic Settings ]
    • Choose 'Basic Settings' along the top portion of the configuration page
    • Choose 'No' for 'Telnet Server' option
    • Modify 'Self-Defined Time Zone' for EST/EDT to > MTZ+5MDT+4,M3.2.0,M11.1.0
    • Choose 'No' for 'Allow DHCP server to set Time Zone' option
    • Click 'Apply' to update the configuration.
    [ Configure Advanced Settings ]
    • Choose 'Advanced Settings' along the top portion of the configuration page
    • Change 'Firmware Server Path' to 'firmware.grandstream.com'
    • Erase anything in the 'Config Server Path' field
    • Change the option 'Automatic Upgrade' to 'Yes,every[---] minutes(30-5256000).'
      • Enter '40320' for the amount of minutes
    • Click 'Apply' to update the configuration
    [ Configure FXS Port ]
    • Choose FXS Port along the top portion of the configuration page
    • Enter Primary SIP Server
      • DSL connections enter: 'voip.ody.ca'
      • Cable connections enter: 'voip2.ody.ca:6060'
    • Set NAT Traversal option to 'Keep-Alive'
    • Enter the service login details into the following fields:
      • SIP User ID (Username): Your 11-digit phone number without dashes (i.e. 1xxxxxxxxxx)
      • Authenticate Password (SIP Password): The password for your VoIP account provided by Odynet
      • Name (Call Display Name): The name you wish to display to callers
    • Set 'Outgoing Call without Registration' to 'No'
    • Set the following options to 'Yes'
      • Use Random SIP Port: Yes
      • Use Random RTP Port: Yes
      • Transfer on Conference Hangup: Yes
    • Set Allow Incoming SIP Message from SIP Proxy Only to 'Yes (no direct IP calling if Yes)'
    • Choose the following Preferred DTMF method priorities
      • Priority 1: RFC2833
      • Priority 2: SIP INFO
      • Priority 3: In-audio
    • Set Enable Call Features to 'No'
    • Choose the following Preferred Vocoder: (in listed order)
      • Choice 1: PCMU
      • Choice 2: G729
      • Choice 3: PCMU
      • Choice 4: PCMU
      • Choice 5: PCMU
      • Choice 6: PCMU
    [ Apply & Reboot ]
    • Click 'Apply', Then on the following screen, choose 'Reboot' to complete
How do I enable/disable VoIP Phone features using *(star) codes?

Star codes can be used to access features with the VoIP service directly from the handset.

Dial one of the following codes to get access to the listed feature:

[ Caller ID ]
  • * 30 - Caller ID Delivery Blocking ON
  • * 31 - Caller ID Delivery Blocking OFF (Default)
  • * 67 - Caller ID Delivery Blocking per Call
[ Call Waiting ]
  • * 56 - Call Waiting Enabled - Always (Default)
  • * 57 - Call Waiting Disabled - Always
  • * 70 - Call Waiting Disabled - Next Call Only
[ Do Not Disturb ]
  • * 78 - Do Not Disturb Activation
  • * 79 - Do Not Disturb Deactivation
[ Voice mail Access ]
  • * 98 - Voice mail Access
  • 1-416-477-2002 - Remote Voice mail Access
[ Always Forward ]
  • * 72 - Call Forwarding Always Enabled
  • * 73 - Call Forwarding Always Disabled
[ Always Forward Straight to Voice mail ]
  • * 74 - Call Forwarding Always To Voice Mail Enabled
  • * 75 - Call Forwarding Always To Voice Mail Disabled
[ Forward if no answer by set amount of rings ]
  • * 92 - Call Forwarding No Answer Enable
  • * 93 - Call Forwarding No Answer Disable
[ Forward to Voice mail after set amount of rings ]
  • * 94 - Call Forwarding No Answer to Voice Mail Enable
  • * 95 - Call Forwarding No Answer to Voice Mail Disable

Odynet Modem/Router Settings Information

Please select the modem on the left for support options for that type of device

How do I setup the PPPoE login information with the ADSL modem for DSL6/FTTN15?

This will provide you with the basic steps through settings required to configure the modem to connect with Odynet.

If using a 3rd party router, consult your router's user manual for assistance in finding the equivalent settings.

For best results, if possible connect a device with an Internet browser directly to the modem via Ethernet cable.

  • Open a browser, and navigate to '192.168.1.1', a prompt for username & password will appear.
    • By default, enter username 'admin' and password 'admin'
  • Choose 'Interface Setup' from the top menu, this loads the Internet login settings page.
  • Under 'Encapsulation' select the dot beside 'PPPoA/PPPoE' to begin setting up a PPPoE type connection.
  • Configure the router with the following PPPoE settings
    • Username: The Odynet username, ending in @ody.ca.
    • Password: The password to the Odynet account supplied at sign up.
    • An important setting to ensure is selected is 'Connection', confirm it is set to 'Always On (Recommended)'.
  • On the bottom of the page, click 'Save' to complete.

The device will reboot, allow 30-120 seconds for it to initialize, the device should connect once it completes.

How do I view/change the Wireless Password and/or Network Name (SSID)?

From time to time you may need to change your wireless password or the network name it broadcasts

This will provide the basic steps through settings to configure the wireless network details

For best results, if possible connect a device with an Internet browser directly to the modem via Ethernet cable.

  • Open a browser, and navigate to '192.168.1.1', a prompt for a username & password will appear.
    • By default, enter username 'admin' and password 'admin'
  • Choose 'Interface Setup' on the top menu then choose 'Wireless' under the sub-menu below.
  • Under 'Multiple SSIDs Settings' confirm the 'Authentication Type' drop down is set to 'WPA-PSK/WPA2-PSK' to enable.
To change the wireless password:
  • Locate the 'Pre-Shared Key' text box below, then enter the new password.
  • If done with changes, click 'Save' at the bottom of the page.
To change the wireless network name:
  • Locate the text box under 'Multiple SSIDs Settings' labeled 'SSID:'
  • Erase the current info and enter a new one (minimum of 8; maximum of 63 ASCII characters).
  • Click 'Save' at the bottom of the page to apply the new network name.

Your device's operating system will vary on how specifically to scan for the new wireless network.

To re-connect the device, scan for wireless networks, choose the network, the device may request the password if changed, enter the new password to connect.

How do I view/change the current Wireless channel/frequency?

From time to time you may need to change your wireless channel to help alleviate wireless interference/signal issues.

This will provide the basic steps through settings to view and change the wireless broadcast frequency.

For best results, if possible connect a device with an Internet browser directly to the modem via Ethernet cable.

  • Open a browser, and navigate to '192.168.1.1', a prompt for a username & password will appear.
    • By default, enter username 'admin' and password 'admin'
  • Choose 'Interface Setup' on the top menu then choose 'Wireless' under the sub-menu below.
  • Under 'Access Point Settings' you will see a line that contains the channel country, setting and currently set channel.

  • To change the wireless channel, choose the drop down after the country drop down to reveal the static channels.
  • Select a channel from 1 to 11 to manually set the channel to that frequency.
    • To have the modem decide which is best to use, leave the channel set to 'Auto'.
  • Click 'Save' at the bottom of the page to set the new wireless channel.

If currently using Ethernet to configure, disconnect it and allow the device to re-connect to the wireless.

Helpful Tip:
It may require some trial and error to find a clear channel depending on the area/surroundings.
Typically try to choose a channel frequency opposite from its troubled channel frequency.

As an example; if currently set to channel 11, try setting to channel 1.

If the wireless issues persist, repeat the steps above to attempt to find a clear channel.

Most devices will re-connect, if it does not re-join the network, re-select the connection on the device to reconnect.

If you are unable to resolve the issue on any channel, contact support for advanced troubleshooting.

How do I setup the PPPoE login information with the VDSL modem for FTTN25/50?

This will provide you with the basic steps through settings required to configure the modem to connect with Odynet.

If using a 3rd party router, consult your router's user manual for assistance in finding the equivalent settings.

For best results, if possible connect a device with an Internet browser directly to the modem via Ethernet cable.

  • Open a browser, and navigate to '192.168.1.1'.
  • Click on 'Manage Gateway (advanced)', a prompt for username & password should appear.
    • By default, enter username 'admin' and password 'admin'
  • Choose 'Advanced Setup' then 'WAN Service' from sub-menu. The right hand table should have no entries.
    • NOTE: To remove entries, check the "Remove" box and then click the Remove button.
  • Click 'Add' to continue setting up the login information
  • Under 'WAN Service Interface Configuration' select 'ptm0/(0_1_1)' from the drop down, then click 'Next'.
  • Under 'WAN Service Configuration' choose 'PPP over Ethernet (PPPoE)'.
    • Enter '0' for '802.1P Priority [0-7]'
    • Enter '35' for '802.1Q VLAN ID'
  • Click 'Next' to configure the router with the following PPPoE settings:
    • PPP Username: The Odynet username, ending in @ody.ca.
    • PPP Password: The password to the Odynet account supplied at sign-up.
  • Click 'Next' to continue, and again 'Next' for both Gateway Interface and DNS Server screens to leave defaults.
  • On the final page 'WAN Setup - Summary' click 'Apply/Save' to confirm and save settings.

The device will reboot, allow 30-120 seconds for it to initialize, the device should connect once it completes.

How do I view/change the Wireless Key/Network Name (SSID)?

From time to time you may need to change your wireless password or the network name it broadcasts

This will provide the basic steps through settings to configure the wireless network details

For best results, if possible connect a device with an Internet browser directly to the modem via Ethernet cable.

  • Open a browser, and navigate to '192.168.1.1'.
  • Click on "Manage Gateway (advanced)", a prompt for username & password should appear.
    • By default, enter username 'admin' and password 'admin'
  • Choose 'Wireless' on the top menu then choose 'Security' under the sub-menu below.
  • Under 'Manual Setup AP' confirm the 'Network Authentication' drop down is set to 'Mixed WPA2/WPA-PSK'.
To view & change the wireless password:
  • Locate the 'WPA passphrase" text box.
  • Use "Click here to display" to show the current wireless passphrase.
  • To change, simply erase the text box contents and type the new password, to verify use the previous step.
  • To save the changes, simply click 'Apply/Save'.
To change the wireless network name:
  • Choose 'Basic' under the 'Wireless' sub-menu.
  • Locate the "SSID" text box under the check boxes
  • Erase the current info and enter a new one (minimum of 8; maximum of 63 ASCII characters).
  • Click 'Apply/Save' at the bottom of the page to apply the new network name.

Your device's operating system will vary on how specifically to scan for the new wireless network.

To re-connect the device, scan for wireless networks, choose the network, the device may request the password if changed, enter the new password to connect.

How do I view/change the current Wireless channel/frequency?

From time to time you may need to change your wireless channel to help allieviate wireless interference/signal issues.

This will provide the basic steps through settings to view and change the wireless broadcast frequency.

For best results, if possible connect a device with an Internet browser directly to the modem via Ethernet cable.

  • Open a browser, and navigate to '192.168.1.1'.
  • Click on "Manage Gateway (advanced)", a prompt for username & password should appear.
    • By default, enter username 'admin' and password 'admin'
  • Under 'Wireless' select 'Advanced' from the sub-menu.
  • To change the wireless channel, choose the drop down labeled 'Channel' to reveal the static channels.
  • Select a channel from 1 to 11 to manually set the channel to that frequency.
    • To have the modem decide which is best to use, leave the channel set to 'Auto'.
  • Click 'Apply/Save' at the bottom of the page to set the new wireless channel.

If currently using Ethernet to configure, disconnect it and allow the device to re-connect to the wireless.

Helpful Tip:
It may require some trial and error to find a clear channel depending on the area/surroundings.
Typically try to choose a channel frequency opposite from its troubled channel frequency.

As an example; if currently set to channel 11, try setting to channel 1.

If the wireless issues persist, repeat the steps above to attempt to find a clear channel.

Most devices will re-connect, if it does not re-join the network, re-select the connection on the device to reconnect.

If you are unable to resolve the issue on any channel, contact support for advanced troubleshooting.

How do I view/change the Wireless Key/Network Name (SSID('s))?

From time to time you may need to change your wireless password or the network name it broadcasts

This will provide the basic steps through settings to configure the wireless network details

For best results, if possible connect a device with an Internet browser directly to the modem via Ethernet cable.

If the model has a 5Ghz network also (i.e. SR808), the procedures are the same for both networks

  • Open a browser, and navigate to '192.168.100.1', a prompt for username & password should appear.
    • By default, enter username 'admin' and the password located underneath the device (case sensitive).

To access settings, Choose 'Wireless' on the top menu then choose 'Primary Network' under the sub-menu below.

To view & change the wireless password:
  • Locate the 'WPA Pre-Shared Key" text box.
  • Use "Show Key" check box to show the current wireless passphrase.
  • To change, simply erase the text box contents and type the new password.
  • Click 'Apply' at the bottom of the page to apply the new password
To change the wireless network name:
  • Locate the 'Network Name (SSID)' text box
  • Erase the current info and enter a new one (minimum of 8; maximum of 63 ASCII characters).
  • Click 'Apply' at the bottom of the page to apply the new network name.

Your device's operating system will vary on how specifically to scan for the new wireless network.

To re-connect the device, scan for wireless networks, choose the network, the device may request the password if changed, enter the new password to connect.

How do I view/change the current Wireless channel/frequency?

From time to time you may need to change your wireless channel to help alleviate wireless interference/signal issues.

This will provide the basic steps through settings to view and change the wireless broadcast frequency.

For best results, if possible connect a device with an Internet browser directly to the modem via Ethernet cable.

If the model has a 5Ghz network also (i.e. SR808), the procedures are the same for both networks

  • Open a browser, and navigate to '192.168.100.1', a prompt for username & password should appear.
    • By default, enter username 'admin' and the password located underneath the device (case sensitive).

To access settings, Choose 'Wireless' on the top menu then choose 'Radio' under the left menu below.

  • To change the wireless channel, choose the drop down labeled 'Control Channel' to reveal the static channels.
  • The current channel is listed to the right, select a channel from 1 to 11 to manually set the channel frequency.
    • To have the modem decide which is best to use, leave the channel set to 'Auto'.
  • Click 'Apply' at the bottom of the page to set the new wireless channel.

If currently using Ethernet to configure, disconnect it and allow the device to re-connect to the wireless.

Helpful Tip:
It may require some trial and error to find a clear channel depending on the area/surroundings.
Typically try to choose a channel frequency opposite from its troubled channel frequency.

As an example; if currently set to channel 11, try setting to channel 1.

If the wireless issues persist, repeat the steps above to attempt to find a clear channel.

Most devices will re-connect, if it does not re-join the network, re-select the connection on the device to reconnect.

If you are unable to resolve the issue on any channel, contact support for advanced troubleshooting.

How do I view/change the Wireless Key/Network Name (SSID('s))?

From time to time you may need to change your wireless password or the network name it broadcasts

This will provide the basic steps through settings to configure the wireless network details

For best results, if possible connect a device with an Internet browser directly to the modem via Ethernet cable.

It is recommended to use the same password for your 2.4Ghz WiFi and 5Ghz WiFi for ease.

  • Open a browser, and navigate to '192.168.0.1', a page for username & password should appear.
    • By default, enter username 'cusadmin' and password 'password' as shown on the rear label of the device.
  • Choose 'Wireless' from the top menu bar to open the appropriate settings.
To change Wireless password for 2.4Ghz and 5Ghz network:
  • Choose the 'WPS & Security' to change your network pass phrase (WiFi Key/Password).
  • Click the network name on the right side to select between the 2.4Ghz and 5Ghz network.
  • The current password is shown in the 'Pass Phrase' text box, erase and enter a new password.
  • (minimum of 8; maximum of 63 ASCII characters).
  • Once completed, click 'Save Changes' to apply the new password(s).
To change the network name for 2.4Ghz and 5Ghz network:
  • Choose 'Basic Settings' to view the current wireless information.
  • Choose either 2.4Ghz or 5Ghz tab to change the appropriate network band.
  • Erase 'Network Name (SSID)' text box and type in the information for the WiFi name.
  • Once done, click 'Save Changes' to finalize.
How do I view/change the current Wireless channel/frequency?

From time to time you may need to change your wireless channel to help alleviate wireless interference/signal issues.

This will provide the basic steps through settings to view and change the wireless broadcast frequency.

For best results, if possible connect a device with an Internet browser directly to the modem via Ethernet cable.

  • Open a browser, and navigate to '192.168.0.1', a page for username & password should appear.
    • By default, enter username 'cusadmin' and password 'password' as shown on the rear label of the device.
  • Choose 'Wireless' from the top menu bar to open the appropriate settings.
To change Wireless channel for 2.4Ghz or 5Ghz network:
  • Choose 'Basic Settings' to view the current wireless information.
  • Choose either 2.4Ghz or 5Ghz tab to change the channel for the appropriate network.
  • To change, choose the drop down labeled 'Wireless Channel' to reveal the available channels.
  • If set to 'Auto (#)' the channel is shown in the brackets, select a channel to manually set the channel frequency.
    • To have the modem decide which is best to use, leave set to 'Auto (#)'.
  • Once done, click 'Save Changes' to finalize.

If currently using Ethernet to configure, disconnect it and allow the device to re-connect to the wireless.

Helpful Tip:
It may require some trial and error to find a clear channel depending on the area/surroundings.
Typically try to choose a channel frequency opposite from its troubled channel frequency.

As an example; if currently set to channel 11, try setting to channel 1.

If the wireless issues persist, repeat the steps above to attempt to find a clear channel.

Most devices will re-connect, if it does not re-join the network, re-select the connection on the device to reconnect.

If you are unable to resolve the issue on any channel, contact support for advanced troubleshooting.

Third Party Support

Below are some contacts for popular third party companies that offer support for their hardware products and software services